Our Guarantee to You Independence House cannot guarantee the results of our clients' medical care, but we can offer a money-back guarantee that the service they receive from the Independence House staff will be to their satisfaction. This guarantee works in two ways: First Week Unconditional Guarantee If, during the first week, any new client or their family feels that Independence House has not met their expectations for quality nursing care or personal services, they may transfer from the facility and all charges will be cancelled. A full refund will be made. Long-Term Guarantee If at any time, the nursing care or personal services does not meet the satisfaction of the client or their family, a refund for the value of the service will be made subject to the following requirements: Due to the nature of the illness, we cannot guarantee the results of your medical care nor the services provided by your personal physicians, dentist, or other providers of individual services. To qualify for a refund, your account must be paid in full. You must advise us in writing within one week of the time the service is not rendered to your satisfaction. A check for the cost of service or loss will be sent to the financial responsible party. Clients or families who wish to discuss or take advantage of the guaranteed service should contact the administrator. A refund under the guaranteed service program is not an admission of liability, either expressed or implied, in relation to any facility service. The Guaranteed Service program does not replace a client's or family's right to file a complaint with the state survey and certification agency.

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